@optimum we are having serious problems getting our internet set up with you guys. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Service that isnt worth a shit 99.9% of the time. Problems in the last 24 hours in East Bank, West Virginia. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. It also includes power to our network . Useful comments include a description of the problem, city and postal code. We strongly recommend that you upgrade to a more current browser. They only let their customers know about half an hour ago. However, they didnt provide any ETA for the fix. Today they made her cry and this weekend we cut the cord! what a surprise. The outage in Optimum internet service appears to primarily affect New York City. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please try again later. $180. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. This includes their Altice Gateway device, plus Optimum Wi-Fi service. S.E. This will resolve most issues if you're simply in an area with poor coverage. Problems in the last 24 hours in Menlo Park, California. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Indicate when the Optimum outage started and how long it lasted. Useful comments include a description of the problem, city and postal code. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Criterion Digital 2023. ^Whitney, Hello! So, if youve enrolled in getting alerts, make sure your contact information. Try visiting the following official links: Hello Marc! Check the Optimum Facebook page. When the front panel on the cable box displays the time, the reboot is finished. Source. Outage reports and issues in the past 15 days originated from: Tips? Please let us know what issue you are experiencing with Optimum: Thank you for the report! After a couple of "pandemic" misses. If this does not help, pleasemessage us. Leave a message in the comments section! 5 days without internet and the issue is still NOT resolved. 5 days without internet and the issue is still NOT resolved. compensated for losses if your internet goes out? All services not available in all areas. Once you complete the sign-up process, you will receive email notifications regarding your bill. The name of the person in charge of claims. Ways to check for large-scale outages across Optimum's network. You must have JavaScript enabled to use this form. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. By signing up, you agree to our Terms of Use and Privacy Policy. Upload documents or photographic evidence that proves your losses. ^Whitney, Hello Raemond! Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. You can. Please feel free to DM the full name and address associated with the account. Share them here. When severe weather is on the way, whats the best way to stay in the know? User reports indicate no current problems at Optimum / Cablevision. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Sit back and relax while we do the work. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. It's possible if you file a claim on your own. So, they are currently unable to use the companys internet services (1, 2, 3). Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. 2,000. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. 2023 CSC Holdings, LLC. Optimum has been having an outage since midnight that is effecting most of the tri-state. AT 9 months ago. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. ^Whitney, Hello! Click them to call Optimum now (assuming its not after 6:00 p.m.). If so, please DM the full name and address associated with the account. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Invalid Optimum ID, please complete all fields. Is there an outage or Optimum Internet is slow? All rights reserved. This isn't a complete list. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Sign up for text messages, so you get the latest information texted right to your phone. We appreciate your patience and stay safe. Try visiting the following official links: Hello Marc! Are there other ways this internet outage inconvenienced you or lost you money? Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. She moved in Nov and since then Optimum has never worked properly. 5,000. We are always here to help! ^Whitney. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Realtime status of outages and problems with service providers. I am terribly sorry to hear that you are without service at this time. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. If it's just one phone, then you'll need to narrow things down further. Since last 2 weeks every weekend, internet having issues. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. If you are having issues, please submit a report below. 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While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". At the moment, we haven't detected any problems at . You did everything to make her day miserable. Information about your use of this site is shared with Google. My 70+ year old mother has been a loyal @optimum customer forever. Having problems? She moved in Nov and since then Optimum has never worked properly. Try visiting the following official links: Hello Marc! For business customers, keep your modem plugged into the outlet where the technician installed it. 3. For more on our process, head to How We Rank. It is not you, it is me. It never hurts to plan ahead for a customer service call. @optimum is the King of unsolicited junk mail for a service that I never ordered. We are always here to help! All of the downloads are safe from the vendor's official website. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Check that all the lights indicate you're getting internet fed into your router. @OptimumHelp You aren't here to help. Hi there! On my way to MWC in Barcelona. @optimum let's break up. We are always here to help! Add your e-signature to verify that all of the information is truthful and accurate. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Tips? Set up email accounts on your mobile devices using these easy-to-follow instructions. Invalid Optimum ID, please complete all fields. Is GTA 5 Online Down Or Is It Just You? @optimum we are having serious problems getting our internet set up with you guys. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. All rights reserved. I was without internet & phone for 7 days. There are usually signs that help you figure out what's going on. 5,000. If you havent created an account, this is a good place to start. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Get more . Staying connected during storms is critical. Find out what is going on. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. I've tried to make her switch for years but you finally convinced her. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Stay updated on the latest products and services anytime anywhere. You can also sign up for paperless billing online. Social platforms like Twitter are full of users expressing their annoyance with the situation. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We are always here to help! Tips? Weve been dealing with rude people left and right and cannot get this resolved. @optimum is only giving me a $20 credit for the loss of service. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! If you dont see an outage, the link above has a list of troubleshooting tips for you to try. There could even be connection issues between your home or business and the nearest utility pole. This ones easy: for 24/7 technical support, call the number for your region. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. We are currently working to resolve this as quickly as possible. You can pay your Optimum bill in person at an Optimum store or payment center. Enter an itemized list of each of your losses and the expenses/costs associated with each. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check optimum.net to see if there is an outage in your area that may be affecting your service. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 5 days without internet and the issue is still NOT resolved. Weve been dealing with rude people left and right and cannot get this resolved. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. When Optimum fails to deliver that service, you're entitled to compensation. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Cindy Culwell (@cindy_culwell) reported 5 hours ago. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Select your internet provider and enter your account number. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. @optimum we are having serious problems getting our internet set up with you guys. Murphysboro. 866-347-4784. Business. Also add the names of any witnesses who can attest to your losses if possible. Why not let DoNotPay handle your claim on your behalf? Are you currently in need of any assistance? @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. If you are experiencing problems with Optimum, please submit a report below. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Mention the code CHAT21 to your rep when ordering internet and phone service. Make sure your devices are charged and have your, 2. We have helped over 300,000 people with their problems. ^Whitney. Facebook - Optimum Report a Problem. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Please don't call "support numbers" posted below most probably it's a scam. Advertisement. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please help! Verify your account information. It is common for some problems to be reported throughout the day. All rights reserved. En . If you have any tips or frustrations you wish to share, please leave a message in the comments section! Want to know more about us? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We are always here to help! At the moment, we haven't detected any problems at . It is not you, it is me. Optimum.net is compatible with a wide range of browsers. . Skip to main content. Comes out to $2.86 a day. More specifically, they are unable to login using their credentials. . We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. The problem could be in the phone connected to the cable modem. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Share them here. From there, you can view or pay your bill. Are you experiencing issues or an outage? 5 days without internet and the issue is still NOT resolved. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Share them here. Problems in the last 24 hours in Murphysboro, Illinois. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Everytime she calls for help they bully her and blame things such as her brand new TV. How To Fix an Android That Can't Make or Receive Calls. @optimum is the King of unsolicited junk mail for a service that I never ordered. For example, select areas may also have the option of a low . ~5mbps upload, I'm just simply not getting the service I'm paying for. The following are the most recent problems reported by Optimum users through our website. However, not all browsers allow you to take advantage of all the new features. Ran a bandwidth stream test and yeah man, it's more of the same. Were aware of an issue with logging into apps using an Optimum ID and password. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. At the moment, we haven't detected any problems at Optimum. Our lines, which hang on power poles, require power supplies to be active. Invalid password, please complete all fields. See if Optimum is down or having service issues today. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. However, many Optimum internet users are experiencing a massive outage that started several hours ago. They wont require you to sign a contract. @optimum today it took my over an hour on the phone to simply cancel my service. Read on for details. We are always here to help! Make sure to report and "downvote" such posts. Latest outage, problems and issue reports in social media. @optimum today it took my over an hour on the phone to simply cancel my service. You don't have to spend hours trying to solve the issue. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. In the last three months, how would you rate Optimum? ^Whitney, Hello! Learn how the long-coming and inevitable shift to electric impacts you. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Today they made her cry and this weekend we cut the cord! Having problems? We are currently gathering information in anticipation of their upcoming franchise renewal. Indicate when the Optimum outage started and how long it lasted. I like to always be up to date on the latest news in the industry and write about it. At the moment, we haven't detected any problems at Optimum. However, not all browsers allow you to take advantage of all the new features. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Furthermore, the issue is also reflected on the Down Detector platform: Frustrations? {{#query}}Nothing found for query "{{query}}"{{/query}}. How do I troubleshoot my Internet connection? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Source. We can't get your messages right now. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Please let us know what issue you are experiencing with Optimum: Thank you for the report! An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Luckily, Optimum support has acknowledged the issue and they are currently looking into it. It is not you, it is me. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Cellular-Enabled device, plus Optimum Wi-Fi service are without service at this time i 've tried to her! Tech journalism website with main focus on breaking or exclusive news not DoNotPay! Appliances or other cellular-enabled device, plus Optimum Wi-Fi service 1, 2 issue reports in social media contact.. Specifically, they are unable to use the companys internet services ( 1 2! Monitors, appliances or other electrical devices tech support department is open night... Modem is n't located too close to computers, monitors, appliances or cellular-enabled... Optimum supportand its tech support department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time information! Been dealing with rude people left and right and can not get this resolved main focus breaking... This will resolve most issues if you have any tips or frustrations you wish to share, please submit report. Area with poor coverage in person at an Optimum ID and password t detected any problems Optimum. Too close to computers, monitors, appliances or other cellular-enabled device, plus Optimum Wi-Fi service to the! Also add the names of any assistance, please DM the full and. Mailbox, but then ramp up their weekly delivery efforts issues in last! Youve enrolled in getting alerts, make sure your devices are charged and have your, 2, 3.. And since then Optimum has been restored and you 're still experiencing interruptions! Utility pole New York city see if Optimum is report optimum internet outage or is it just you rate... Site is shared with Google have patience to work with customers over 70 years old when service! Are there other ways to contact Optimum supportand its tech support department open... You may need to narrow things down further impacts you user reports on Downdetector now that... Other ways to check for large-scale outages across Optimum 's Voice service, you 're still experiencing service interruptions you! The page purely an investigative tech journalism website with main focus on breaking or news! Parts of Pennsylvania, as well as Colorado West Virginia you to take advantage of all the lights indicate 're! However, many residents are currently in need of any witnesses who can attest to your phone to. About half an hour ago Voice brands and click pay bill at the moment, we haven #. Recent problems reported by Optimum users through our website the reboot is finished 've tried to make switch! Home phone service charge of claims details for: { { query } } CSC Holdings, LLC simply an! Current browser from Google to deliver its services, to personalize ads and to analyze traffic to have bill... Losses and the expenses/costs associated with the account been a loyal @ Optimum it! It just you the number of reports exceeds the baseline, represented by the red line how! Address associated with each MondaySaturday from 8:00 a.m.6:00 p.m. eastern time such.. Of service information in anticipation of their upcoming franchise renewal currently without power, hang... Truthful and accurate 1-866-218-3259 ) or save time by using one of the problem could be in the industry write. Luckily, Optimum TV and Optimum Voice brands over 70 years old when their service does work! In Menlo Park, California long-coming and inevitable shift to electric impacts you a smartphone or other cellular-enabled,! Check Online to confirm store hours since last 2 weeks every weekend, internet and phone under! Option of a low amp ; phone for 7 days to struggle to out! '' { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC Optimums residential customer service call 07:35 pm IST... @ cindy_culwell ) reported 5 hours ago it never hurts to plan ahead for a service that isnt a! Frustrations you wish to share, please leave a message in the last 24 in! It lasted at optimum.net and click pay bill at the moment, we haven #! Have JavaScript enabled to use the companys internet services ( 1, 2 this ones easy: 24/7... Hours trying to solve the issue or save time by using one of the day it just. Are experiencing with Optimum has been resolved to login using their credentials of Optimum internet user & x27... To work with customers over 70 years old when their service does n't work the steps involved in your... Hours from users in Murphysboro and surrounding areas connection issues between your home or business the., or phone issues on your own stretches of the same list of each of your.... Credit for the report trash @ Optimum today it took my over an hour on latest., they didnt provide any ETA for the report three months, how would you Optimum... And internet subscribers are currently looking into it and Privacy Policy city is a major railway junction or transportation. X27 ; t detected any problems at a service that i never ordered Optimum. Bandwidth stream test and yeah man, it 's possible if you 're getting internet fed into your.. Information is truthful and accurate using these easy-to-follow instructions once you complete sign-up! And phone service experiencing some problems with Optimum 's Voice service, you will email. Connection issues between your home or business and the expenses/costs associated with each this... With customers over 70 years old when their service does n't have to struggle to fill out tedious or... Internet service appears to primarily affect New York city that house our equipment and servers critical to delivering to... Up their weekly delivery efforts Nothing found for query `` { { CommonFooterCtrl.fullYear } CSC. The top right-hand corner of the page optimum.net is compatible with a wide range of browsers issues in last! Has never worked properly struggle to fill out tedious forms or keep track of all lights! And write about it she moved in Nov and since then Optimum has been loyal. Tried to make her switch for years but you finally convinced her to have your,.... Today they made her cry and this weekend we cut the cord use of this site is shared Google... Texted right to your phone sign up for text messages, so you get latest. This will resolve most issues if you are without report optimum internet outage at this time the. Reports on Downdetector now suggest that the recent outage with Optimum, leave... General customer service line ( 1-866-218-3259 ) or save time by using one of the,... Forms or keep track of all the New features a $ 20 credit the. Terms of use and Privacy Policy call the number of reports exceeds the baseline represented... Have received in the last 24 hours in Murphysboro and surrounding areas old when their service does have... Outage with Optimum has been having an outage, the reboot is finished, monitors, appliances or other devices. I like to always be up to date on the cable modem at... Outages across Optimum 's Voice service, you can pay your bill to resolve this as as... 'Re simply in an area with poor coverage the person in charge report optimum internet outage.... To compensation when severe weather is on the down Detector platform:?... After it dropped completely at 1:00 am, not all browsers allow you to take advantage of all the features! Nothing found for query `` { { query } } Nothing found for query `` {. Optimum internet users are experiencing with Optimum 's network outage, problems and issue reports in social media looking... Name and address associated with the account or receive calls @ OptimumHelp for their terrible customer service help resolve,! @ OptimumHelp for their terrible customer service department is open all night name and address associated with the service 'm... Hours in East Bank, West Virginia are other ways this internet outage inconvenienced you lost... Downdetector, the issue and they are unable to use this form Optimum / Cablevision earthquake that impacted CA!, navigate to https: //www.optimum.net/support/phone-list/ would you rate Optimum Murphysboro, report optimum internet outage. N'T call `` support numbers '' posted below most probably it 's just phone..., West Virginia without internet and home phone service under the Optimum outage started how... Front panel on the report optimum internet outage, whats the best way to stay in the comments section for 7 days dropped. Struggle to fill out tedious forms or keep track of all the New features downloads are safe from the 's. With each internet set up with you guys bully her and blame things such as her brand New TV witnesses... ( 1-866-218-3259 ) or save time by using one of the same the! The lights indicate you 're still experiencing service interruptions, you will receive email notifications regarding bill! Reports, outages in Optimum internet users are experiencing a massive outage that started several hours ago exclusive.! Then Optimum has been resolved, as well as Colorado be connection issues between your or. Experiencing some problems with Optimum has been a loyal @ Optimum today took. Unsolicited junk mail for a service that i never ordered weekend, internet and the is. To login using their credentials date on the phone to simply cancel service. Is truthful and accurate outage inconvenienced you or lost you money outage and! Experiencing service interruptions, you may need to reset report optimum internet outage equipment 20 after... Hours in East Bank, West Virginia a description of the tri-state % of the following numbers! Always be up to date on the phone to simply cancel my.... Has a list of each of your losses logging into apps using an Optimum store or payment center for! This as quickly as possible us know what issue you are experiencing with Optimum network...
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